F.A.Q > Service Providers
With Jinitto you don’t have to worry about the awkward discussion about the payments as these are handled for you systematically.
1. You setup your profile and qualifications that we will approve (Go to Profile page on the app)
2. You define how much you want to charge (Go to Pricing page on the app)
3. You choose when you want to work by changing your status to “Available for All”, or to “Audio call only” if you dont want to offer video calls. If you dont want to be disturbed just change your status to Invisible.
4. Start receiving calls and income.
They can search you directly on the app by typing your first name and user name. They will find you as long as your status is set to Available…
Once you signup and submit all your details, our team will need to verify that you have the minimum required to provide the service on the platform.
Jinitto only allows you to be contacted on your smartphone device using video, audio or chat.
If following your vall with your customer you need to physically receive the client or go to his or her place then this is outside of Jinitto terms and conditions of use. Jinitto does not take any responsibilty.
You access your profile by clicking on the Profile icon, or from the profile section on the top left menu.
You will need to fill in your basic contact information, as well as your Qualifications details.
You also need to upload a proof of ID, and proof of your qualifications.
This is to define how much you want to charge the clients when they call you.
To update your pricing click on the Pricing icon on the home screen.
Please note that the price your will define is inclusive of Jinitto commission and VAT.
Please not that you cannot change your name.
For any other details please contact our team via the app or by emailing [email protected]
Depending on the type of your profession, you will be able to charge either by call regardless of the duration, or by duration steps, (for examples for every 10 minutes), or by initial fee and duration steps.
The first 60 seconds are always for free to allow your customer to drop if the quality of the call is bad or if he or she contacted you by mistake. The charging meter wil start after the first 10 seconds.
You are the owner of your relationship with your clients and you should decide how much you charge as long as it is reasonnable.
As a guideline you can compare your pricing to your tradditional pricing taking into account that the this is more flexible to you, and has limitations as it is via mobile app only, and take into account VAT and the commission you will be charged.
The amount you receive is inclusive of VAT, so you are responsible of paying your own VAT.
From there you can see all the activity of payments in and out by clicking on Activity.
You can also define your payout method by clicking on the Payout icon.
We only support payouts to your debit or credit card at the moment.
To set up your payout method, go to Balance and then Payout.
The earnings you collected during the week from Monday to Sunday will be visible on your balance and the payments will be issued every Monday and can take up to 5 business days depending on your bank. There is a 0.5% transaction fee charged by the payment platform.
So you are fully responsible for declaring and paying the right amount of VAT based on your country.
No. You are sole responsible of declaring your income and pay the relvant VAT if you are eligible to it. You can find more information on HMRC’s website
or alternatively speak to one of the tax advisors or accountants on the platform, search tax or accountant.
Your mobile phone will start ringing and you will be able to see who is calling you and from where.
You can choose to accept or reject the call.
If you accept the call, the first 10 seconds are free or charge so that’s when you can hangup if you dont want to continue the call without incuring any charges to the client.
If you reject the call, then you will not be connected to the customer.
Please not that this may impact your ranking. You can review your response rate by going to the Perforance screen and chosing “Response Rate” from the drop down menu.
– make sure your status is set to “Available for All” whenever you are available to receive calls
– make sure your data or WiFi are enabled on you phone and that you have good reception
– review your pricing if it’s too expensive than it should
– Add in as much details you can on the “Professional keywords” of your profile page, and in your “About activity page”
You can also check your previous chats in your inbox.
And you can also see the reviews you received from your previous calls from the Reviews screen.
For any additional details please contact our Support team from the app or by writing to [email protected]
If you think the review was not fair and couldn’t reach an agreement with your client then please write to our team on [email protected]
If you are not able to, please write to [email protected] with all the details or fill in the disputes form on our website.
If you would like to look for services, you need to use a different mobile phone an email account.
If you still cannot find an answer then please contact our support team by writing to [email protected]