Trusted Expertise When Needed
Find a trusted expert online for professional advice via your smartphone.
Download the Jinitto App and call an expert via video call now for all types of questions, including home maintenance or appliances, business or personal affairs, tax advisors and lawyers, and tutors.
Select a category of expertise you need advice on
How can I get immediate advice?
Download the App
01 Download Jinitto App
Go to your app store and download the app to your smartphone.
For Android, please download from here Google Play
For iPhone, please download from here Apple Store
02 Install the App
Click on Install and follow the instructions.
03 Allow permissions on your device
For the app to function efficiently, please allow the required permissions by the app
Register on the app
Choose to signup with your own email, or via your Google, Facebook or Linkedin account. Using social accounts allows faster login.
02 Choose your account type
Choose whether you are looking for a professional advisor “I Need Help”, or whether you are a professional and would like to sign-up to use Jinitto Platform for providing your professional advice.
03 Fill in your profile
Now, follow the instructions and create your profile.
04 Provide payment details
If you chose to look for professional advice, this service is provided by the independent professionals for a fee, therefore you need to register your payment card, this will be safely stored by the secure payment platform Stripe
Search for your professional
01 Use the search bar
If you have specific details about what you need advice on, or you know the name of the professional you want to speak to, use the search bar on the home screen
02 Browse professions by category
You can also browse for the profession type you need by selecting the relevant category
03 Choose a professional or next avaialble
If you are in hurry and you need to speak to a professional asap, then you can select the option “Connect me to the next available advisor”, the platform will connect you to the next available professional based on your search criteria. Otherwise, you can select to browse the profiles of professionals immediately available to speak to.
You can sort the list of profiles of filter by your criteria
On the professional’s profile, you can see their pricing, their skills, certifications, rating and reviews. Remember that all our professionals have been checked and vetted by our team.
04 Call your professional
First make sure you have good network reception where you are.
If you select a profile, and you are happy talking to that professional, then please press the video button, or audio button if you want audio only.
The app will initiate the call to the professional, please wait for the professional to pick up. If the professional doesn’t pick up, you will have the choice to retry or speak to a different professional.
During and after the call
01 Video call
Once your professional receives your call, you will be connect together by video call on your smartphone. You will be able to see the duration and the pricing of the current call. You can switch between front and rear cameras of your smartphone, you can mute your phone, and you can even use the torch of your device if it is has this feature.
02 Ask your question
The first 60 seconds are cancellable free of charge, this is to allow you to check the quality of the call, if you are not happy with it you can end the call free of charge as long as it is within the first minute. This is also to allow you to ask your question to the professional and make sure he or she can help you or advice you on the specific topic you have. If the professional explains that the topic is not within their expertise, then you can hangup free of charge the first 60 seconds.
03 We love your feedback
Once you have finished your conversation with the professional, you can end the call by hanging up.
You will then see a summary of the call and will have the opportunity to provide your feedback and rate the call and the professional. You can even leave a tip to the professional if you are pleased with the advice provided.